tag:status.refined.com,2005:/historyRefined Status - Incident History2024-03-19T03:29:53+01:00Refinedtag:status.refined.com,2005:Incident/200972052024-02-28T18:51:14+01:002024-02-28T18:51:14+01:00Access Issues for Refined Sites in US Region<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:51</var> CET</small><br><strong>Resolved</strong> - We have received confirmations from multiple customers that the issue has been resolved. <br /><br />Atlassian has updated their Status page with some details and will share a public Post Incident Review. https://developer.status.atlassian.com/</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:21</var> CET</small><br><strong>Monitoring</strong> - Atlassian has provided an update that they have scaled up the underlying service responsible for tokens generation. <br /><br />According to our tests, the sites are working again as expected but we keep monitoring the situation closely.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:58</var> CET</small><br><strong>Identified</strong> - We are aware of an Atlassian incident that is causing users to experience slowness and encounter issues when accessing their Refined sites. We apologize for any inconvenience this may cause.<br /><br />Atlassian Incident : https://developer.status.atlassian.com/incidents/ncqyrsz7tg0x</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:08</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.refined.com,2005:Incident/200183552024-02-20T09:03:44+01:002024-02-20T09:03:44+01:00JSM Forms are not working<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:03</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved. Atlassian has confirmed an issue on their side that caused JSM forms to become unavailable. If the user was logged in during the incident, they may need to log out and then log back in again to be able to see forms.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>06:31</var> CET</small><br><strong>Update</strong> - Atlassian has confirmed the issue and advised that logging out and back in solves this issue and the forms are shown to the users. <br /><br />Invalidating all active user sessions can be done by Atlassian. Please reach out to support.atlassian.com to get assistance on this. <br /><br />We apologize the inconvenience and are still working with Atlassian to understand what was the root cause.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>20:16</var> CET</small><br><strong>Update</strong> - We're still waiting for Atlassian to identify the cause for the Forms API failures. To help us escalate this, please raise a ticket with Atlassian support and mention ECOHELP-35443 as a reference.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>09:14</var> CET</small><br><strong>Identified</strong> - JSM forms have stopped working on Refined Cloud sites because the Atlassian Forms API has ceased to function. We are in contact with Atlassian to resolve this issue as soon as possible.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>08:32</var> CET</small><br><strong>Investigating</strong> - JSM forms have stopped working on Refined Cloud sites. We are in contact with Atlassian to identify the cause of the issue. <br /><br />We apologize the inconvenience this is causing.</p>tag:status.refined.com,2005:Incident/198826052024-02-01T10:17:28+01:002024-02-01T10:17:28+01:00Refined cannot access via JIRA and Confluence<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:17</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:32</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:31</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:17</var> CET</small><br><strong>Investigating</strong> - We have identified an issue where the customers in EU region cannot access the Refined through Jira or Confluence. But sites are up and running through the Refined link. This only affects administrators who try to access refined administration from the Apps menu in Jira/Confluence</p>tag:status.refined.com,2005:Incident/197497422024-01-18T12:50:48+01:002024-01-18T12:50:48+01:00Atlassian outages<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:50</var> CET</small><br><strong>Resolved</strong> - According to Atlassian they have mitigated the incident and Refined Cloud Sites are working as expected.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:07</var> CET</small><br><strong>Update</strong> - Atlassian is currently experiencing an outage: https://status.atlassian.com/.<br /><br />You may experience issues on Refined sites. We will provide further updates as we get more information.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:04</var> CET</small><br><strong>Monitoring</strong> - Atlassian is currently experience issues across several of their products: https://status.atlassian.com/. <br /><br />Refined sites may be affected and you may experience some issues. We will provide a further update as we get more information.</p>tag:status.refined.com,2005:Incident/190019642023-11-03T02:40:04+01:002023-11-03T02:40:04+01:00Creating new sites is not possible<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>02:40</var> CET</small><br><strong>Resolved</strong> - The issue has been resolved by Cloudflare.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>19:03</var> CET</small><br><strong>Identified</strong> - The creation of the sites is failing due to a domain verification failure. This seems to be caused by an ongoing Cloudflare incident which they are mitigating. See https://www.cloudflarestatus.com/ for full details.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:54</var> CET</small><br><strong>Investigating</strong> - Creating new sites is currently not possible. Existing sites are not affected. <br /><br />We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/188240482023-10-17T14:49:39+02:002023-10-19T17:38:48+02:00Refined Cloud outage (US)<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>14:49</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:02</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the situation.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:27</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Cloud in the US region. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/186979532023-10-12T10:08:30+02:002023-10-12T10:08:30+02:00Confluence Embedded pages cannot be viewed<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:08</var> CEST</small><br><strong>Resolved</strong> - The issue has been identified and resolved and a fix has been released. The embedded Confluence pages should now be rendering again.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>11:41</var> CEST</small><br><strong>Update</strong> - We are still actively working with Atlassian to get this issue resolved. We apologize for any inconvenience this causes.<br /><br />If you're affected by this, please raise a support ticket at help.refined.com</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:48</var> CEST</small><br><strong>Update</strong> - We are still working with Atlassian to resolve the issue. If you're affected by this, please raise a support ticket at help.refined.com</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>13:32</var> CEST</small><br><strong>Investigating</strong> - We have identified an issue that the embedded Confluence pages cannot be viewed in Refined. This is affecting only those customers who are using the embedded page experience.<br /><br />We are waiting for Atlassian to identify the root cause. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/182429302023-08-24T09:45:13+02:002023-08-24T09:45:13+02:00Images not showing on Atlassian content rendered on Refined<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:45</var> CEST</small><br><strong>Resolved</strong> - At 07:10 UTC this morning, images from Atlassian content were not being rendered on Refined due to an Atlassian incident:<br /><br />https://confluence.status.atlassian.com/incidents/j8l41d92kvlz<br /><br />The issue has now been resolved.</p>tag:status.refined.com,2005:Incident/176382242023-06-21T14:49:10+02:002023-06-21T14:49:10+02:00Login issue with Refined for Confluence Cloud<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>14:49</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>10:08</var> CEST</small><br><strong>Monitoring</strong> - Users may not be able to login to Refined sites if they are being authenticated via Confluence.<br /><br />Currently, users whom are already logged in can continue using their Refined sites as usual, but if they log out or if their session expires, they may not be able to log back in. Refined sites that are publicly available are not affected for general users, unless a user needs to log in (ie. an admin).<br /><br />A fix has been released, and is gradually rolled out to customers. If you are still experiencing issues, we recommend updating the app (through Manage Apps in Confluence) as it fixes the issue without delay.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:33</var> CEST</small><br><strong>Identified</strong> - Users may not be able to login to Refined sites if they are being authenticated via Confluence. This looks like a similar issue we experienced last week due to an Atlassian incident. <br /><br />Currently, users whom are already logged in can continue using their Refined sites as usual, but if they log out or if their session expires, they may not be able to log back in. Refined sites that are publicly available are not affected for general users, unless a user needs to log in (ie. an admin).<br /><br />We will continue to update you as new information is available.</p>tag:status.refined.com,2005:Incident/175566232023-06-13T19:38:13+02:002023-06-13T19:38:13+02:00Login issues with Refined for Confluence Cloud<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:38</var> CEST</small><br><strong>Resolved</strong> - Atlassian has now solved the underlying issue. For more information please read: https://confluence.status.atlassian.com/incidents/bds7y8kcv93r</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:27</var> CEST</small><br><strong>Update</strong> - Users may not be able to login to Refined sites if they are being authenticated via Confluence. Atlassian has identified the root cause and is working on a fix: https://confluence.status.atlassian.com/incidents/bds7y8kcv93r<br /><br />Currently, users whom are already logged in can continue using their Refined sites as usual, but if they log out or if their session expires, they may not be able to log back in. Refined sites that are publicly available are not affected for general users, unless a user needs to log in (ie. an admin).<br /><br />We will continue to update you as new information is available.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:55</var> CEST</small><br><strong>Identified</strong> - All users are not able to login to Refined sites if they are being authenticated via Confluence. <br /><br />Users whom are already logged in can continue using their Refined sites as usual, but if they log out or if their session expires, they will not be able to log back in. Refined sites that are publicly available are not affected for users, unless an admin needs to log in.<br /><br />We have reported this incident to Atlassian and they are working on a fix.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>11:02</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>09:29</var> CEST</small><br><strong>Identified</strong> - All users are not able to login to Refined sites if they are being authenticated via Confluence. <br /><br />Users whom are already logged in can continue using their Refined sites as usual, but if they log out or if their session expires, they will not be able to log back in. Refined sites that are publicly available are not affected for users, unless an admin needs to log in.<br /><br />We have reported this incident to Atlassian and will provide further updates as we have them.</p>tag:status.refined.com,2005:Incident/172523792023-05-29T07:45:06+02:002023-05-29T07:45:06+02:00Scheduled maintenance 2023-05-29<p><small>May <var data-var='date'>29</var>, <var data-var='time'>07:45</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>07:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>10:53</var> CEST</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled downtime for approximately 15 minutes while we will be performing maintenance on our infrastructure.<br /><br />During this downtime the whole Refined cloud will be unavailable. All operations will resume once we have finished the maintenance. <br /><br />We apologise any inconvenience caused by this.</p>tag:status.refined.com,2005:Incident/173383192023-05-23T09:50:11+02:002023-05-23T09:50:11+02:00Refined Cloud outage<p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:49</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Cloud. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/166234712023-03-23T22:28:12+01:002023-03-23T22:28:12+01:00Refined Cloud outage<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:28</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:24</var> CET</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Cloud. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/166234142023-03-23T22:18:12+01:002023-03-23T22:18:12+01:00Refined Cloud outage<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:18</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:16</var> CET</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Cloud. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/108976632022-08-24T09:31:36+02:002022-08-24T09:31:36+02:00DNS issues with our hosting provider Heroku caused outages<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:31</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:31</var> CEST</small><br><strong>Investigating</strong> - Refined cloud experienced outages on 24-Aug-2022 between approximately 1:30 AM CET to 2:55 AM CET. The DNS issues have been resolved.</p>tag:status.refined.com,2005:Incident/108957282022-08-24T02:56:59+02:002022-08-24T02:56:59+02:00Refined Toolkit outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>02:56</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>02:10</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Toolkit. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/108954312022-08-24T02:56:09+02:002022-08-24T02:56:09+02:00Refined Cloud outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>02:56</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>01:39</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Cloud. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/108955492022-08-24T02:05:03+02:002022-08-24T02:05:03+02:00Refined Toolkit outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>02:05</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>01:51</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Toolkit. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/108952792022-08-24T01:40:01+02:002022-08-24T01:40:01+02:00Refined Toolkit outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>01:40</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>01:21</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Toolkit. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/108952612022-08-24T01:35:11+02:002022-08-24T01:35:11+02:00Refined Cloud outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>01:35</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>01:19</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Cloud. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/103669172022-06-21T11:52:18+02:002022-06-21T11:52:18+02:00Refined Toolkit for Confluence Cloud - outage<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>11:52</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:53</var> CEST</small><br><strong>Update</strong> - Some users may be experiencing degraded performance and/or outages with Refined for Cloud and Refined Toolkit for Confluence Cloud. We are actively monitoring the situation.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:26</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:26</var> CEST</small><br><strong>Monitoring</strong> - Refined Toolkit for Confluence cloud is operational and we continue to monitor the situation.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:19</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Toolkit for Confluence Cloud. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/100267202022-05-19T11:01:27+02:002022-05-19T11:01:27+02:00Search functionality failing<p><small>May <var data-var='date'>19</var>, <var data-var='time'>11:01</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>09:55</var> CEST</small><br><strong>Monitoring</strong> - The issue appears to be resolved by Atlassian. We will continue to monitor.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>09:52</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>09:51</var> CEST</small><br><strong>Investigating</strong> - We have identified an issue with search functionality, likely due to an issue with Atlassian APIs. This affects search functionality on Refined sites, as well as the rendering of Page Modules. We are investigating how widespread this issue is and have escalated the issue to Atlassian. <br /><br />We have not yet identified nor confirmed the root cause but we'll keep investigating and post updates once we know more."</p>tag:status.refined.com,2005:Incident/98198582022-04-21T13:11:13+02:002022-04-21T13:11:13+02:00Degraded performance<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>13:11</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:07</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor the situation.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:45</var> CEST</small><br><strong>Identified</strong> - We have enabled DDoS protection in Cloudflare to protect our service.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:25</var> CEST</small><br><strong>Investigating</strong> - We have been experiencing a significant increase of traffic on our service. You may experience short outages or degraded performance.</p>tag:status.refined.com,2005:Incident/98180552022-04-20T09:21:15+02:002022-04-20T09:21:15+02:00Refined Cloud outage<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:21</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:19</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Cloud. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>tag:status.refined.com,2005:Incident/98147702022-04-19T21:28:09+02:002022-04-19T21:28:09+02:00Refined Cloud outage<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>21:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>21:27</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage with Refined Cloud. We apologize for any inconvenience. All users are affected. We will post an update once we know more.</p>